Prestera Health Services Launches Eleos AI Platform February 2025 – Huntington, WV
Prestera Health Services announced the official launch of the Eleos AI platform, marking a major step forward in the organization’s ongoing effort to expand access to high-quality behavioral healthcare in West Virginia. Through this partnership, Prestera introduces cutting-edge documentation assistance, session intelligence, and compliance tools to its therapists, case managers, and medical staff, modernizing the way care is delivered across their region.
Designed specifically for behavioral health, substance use disorder treatment, and home health and hospice care, the Eleos platform uses secure, HIPAA-compliant artificial intelligence to streamline clinical workflows and significantly reduce the administrative burden that often limits face-to-face time providing services. By integrating into everyday practice, it enables clinicians to shift their focus back to what matters most: building strong therapeutic relationships and improving outcomes.
With its deployment at Prestera Health Services, Eleos brings transformative capabilities to clinical work. It partially automates progress notes or clinician summaries into accurate, high-quality documentation aligned with Prestera’s standards and Medicaid requirements. The platform also provides “session intelligence,” giving providers insight into treatment techniques, engagement, and progress trends that can enhance clinical decision-making. “The decision to partner with Eleos was made to provide our clinical and medical staff with a platform that would assist them in being more efficient when documenting their clinical work. Documentation time often leads to burnout and staffing challenges already exist in the behavioral health field. This tool allows them additional time with their clients which is everyone’s goal,” said Lisa Zappia, CEO of Prestera Health Services.
Beyond documentation and analytics, Eleos strengthens compliance by delivering real-time quality checks and highlighting potential documentation risks before they escalate. This allows supervisors and quality teams to focus their attention where it is needed most. Additionally, the platform supports mobile and field-based staff, enabling case managers and community workers to document efficiently, even when they are operating in areas with limited or intermittent connectivity.
Together, these capabilities position Eleos as a powerful tool for improving efficiency, documentation accuracy, and quality of care across Prestera Health Services’ programs and communities, while supporting the organization’s mission and responsibilities under the Certified Community Behavioral Health Clinic (CCBHC) model. As a CCBHC, Prestera Health Services provides a broad range of evidence-based services, including 24/7 crisis response, outpatient and intensive outpatient mental health and substance use treatment, Medication Assisted Treatment (MAT), targeted case management, crisis stabilization, Assertive Community Treatment (ACT), primary care screening and monitoring, peer and family/caregiver support, care coordination, and support for veterans and families, while emphasizing quick access, quality, outcomes, and accountability.
“Administrative burden shouldn’t stand in the way of great care,” said Alon Joffe, CEO and Co-Founder of Eleos. “By bringing Eleos to Prestera Health Services, we’re helping clinicians reclaim valuable time, improve documentation accuracy, and focus on building strong therapeutic relationships — all while supporting the high standards required under the CCBHC model.”
About Eleos
Eleos is the leading AI platform for behavioral health, substance use disorder, home health and hospice. At Eleos, we believe the path to better care is paved with provider-focused technology. Our purpose-built AI platform streamlines documentation, simplifies revenue cycle management and surfaces deep care insights to drive better client outcomes. Created using the industry’s largest database of real-world sessions and fine-tuned by our in-house clinical experts, our AI tools are scientifically proven to reduce documentation time by more than 70%, boost client engagement by 2x and improve symptom reduction by 3-4x. With Eleos, post-acute care providers are free to focus less on administrative tasks and more on what got them into this field in the first place: caring for their clients.